Platform Terms and Conditions of Use 99group

99group is a digital entertainment platform offering a wide range of online games including Live Casino, Slots, Sports, and table games. The platform operates under a recognised licence and is subject to all applicable laws and regulations.

These Terms and Conditions ("Agreement") govern the relationship between 99group and every user who accesses or uses our platform via the website, mobile app, or any other medium provided by us.

By clicking the "Register" button, accessing your account, or using any part of the 99group platform, you hereby accept and agree to be bound by these Terms and Conditions, together with Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

If you disagree with any part of these terms, please stop using the 99group platform immediately and contact our support team for assistance with account closure.

To register and use the 99group platform, you must meet all of the following eligibility requirements at all times:

• Age at least 18 years of age at the date of registration.
• Being an individual legally capable of entering into a binding contract in your jurisdiction.
• Not appearing on any list of individuals prohibited from using online gambling services.
• Not having had a previous account closed or suspended by 99group for breach of terms.
• Using accurate, complete, and up-to-date personal information during registration.

The registration process requires you to provide your full name, an active email address, a valid phone number, and any other information needed for identity verification (KYC). All information provided must be genuine and verifiable.

99group reserves the right to decline any registration application without providing a reason, at our absolute discretion. Our decision in such matters is final.

Each player is only permitted to register and hold one (1) active account at 99group at any one time. Owning multiple accounts, whether using the same or different information, is strictly prohibited.

You are fully responsible for all activities that occur under your account, including:

• Keeping your password and login credentials confidential.
• Ensure no other party uses your account on your behalf.
• Notify 99group immediately if you suspect any unauthorized access to your account.
• Ensure your account information is always current and accurate.

Your 99group account is personal and may not be transferred, sold, rented, or assigned to any third party under any circumstances. Any attempt to do so will result in the closure of the account.

If you forget your password, use the "Forgot Password" function on the login page. The 99group support team will never ask for your password via email, live chat, or any other communication channel.

99group supports a variety of safe and convenient deposit methods to meet the needs of Malaysian players, including local bank transfers, popular e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost, as well as other approved digital payment methods.

The terms and conditions relating to deposits are as follows:

• The minimum deposit is MYR 10 per transaction.
• All deposits must be made using a payment method registered in your own name — deposits made on behalf of another person are strictly prohibited.
• Deposited funds will be credited to your account within the stipulated timeframe depending on the payment method selected.
• 99group does not charge any processing fees on deposits; however, your bank or e-wallet provider may apply their own charges.
• Deposits cannot be reversed once a transaction has been successfully processed.

If you experience any issues with your deposit, please contact the 99group customer support team, available 24 hours a day, 7 days a week via live chat on our platform.

99group is committed to processing withdrawals quickly and efficiently. The majority of withdrawal requests are processed within 15 minutes once approval has been granted, subject to the following conditions:

• Your account must have completed the full KYC verification process before your first withdrawal can be processed.
• The minimum withdrawal is MYR 30 per transaction.
• Funds may only be withdrawn to a bank account or e-wallet registered in your own name.
• Any bonus that has not met the wagering requirements cannot be withdrawn.
• 99group reserves the right to request additional supporting documents for verification purposes prior to approving large withdrawals.

The KYC process requires you to submit a copy of a valid identity document (MyKad or passport), proof of current address, and where applicable, proof of ownership of the payment method used. This is an industry-standard process designed to protect the security of your account.

If your withdrawal is rejected, the reason for rejection will be communicated to you. You may resubmit your request once the relevant issue has been resolved.

99group offers a wide range of exciting bonuses and promotions for members, including a welcome bonus for new members, reload bonuses, weekly cashback, and an exclusive VIP programme for loyal players. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

The general terms applicable to all 99group bonuses are as follows:

• Each bonus has a wagering requirement that must be met before winnings can be withdrawn.
• Bonuses may not be transferred between accounts or exchanged directly for cash.
• Each promotion has a set validity period — bonuses not used within that period will expire automatically.
• Players may only claim one (1) welcome bonus for the lifetime of their account.
• 99group reserves the right to cancel any bonus obtained through unauthorised means or system exploitation.
• The VIP programme has its own membership tiers — the benefits and conditions of each tier are detailed on the VIP page.

For more information about the VIP program and exclusive benefits offered, visit the VIP ours.

All games offered on the 99group platform use a Random Number Generator (RNG) certified by internationally accredited independent auditing bodies. This ensures every game outcome is fully random, fair, and cannot be manipulated by any party.

Players are required to comply with the following rules when playing on the 99group platform:

• Play for personal entertainment purposes only, not as a primary source of income.
• Not using any software, bots, automated scripts, or third-party tools to gain an unfair advantage in games.
• Not colluding with other players to manipulate game outcomes (chip dumping, collusion).
• Not exploiting any bugs or technical vulnerabilities in the system — any bugs discovered must be reported to customer support immediately.
• Accept the system's decision as final where no verifiable evidence of technical error exists.

All game results are final once the round is completed. Any dispute regarding game outcomes must be submitted within 72 hours after the incident through official 99group customer support channels.

To maintain a safe, fair, and enjoyable gaming environment for all players, 99group strictly prohibits the following conduct:

• Fraud & Forgery: Providing false information, impersonating another person, or falsifying documents in any form.
• Money Laundering: Using the 99group platform for money laundering or any other illegal financial activity.
• Technical Exploitation: Using unauthorized software or methods to exploit the system, including suspicious fund transfers through gaming accounts.
• Interference: Harassing, threatening, abusing, or directing offensive language at 99group staff or other players.
• Shared Accounts: Sharing your account with another individual or allowing a third party to use your account.
• Commercial Activity Not Permitted: Using the platform for commercial purposes, resale, or any commercial activity without written authorization from 99group.

99group takes the privacy and security of your personal data very seriously. All personal information you provide to us will be collected, processed, and stored in accordance with Privacy Policy in detail.

In summary, here is how we handle your data:

• Your personal data is used solely for account management, transaction processing, identity verification, and service improvement purposes.
• We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.
• All data is stored on secure servers protected by industry-grade encryption.
• You have the right to access, correct, or request deletion of your personal data in accordance with applicable data protection laws.

For more information on how we protect your data and your rights as a data subject, please refer to our Privacy Policy complete.

A 99group account may be terminated or suspended under the following circumstances:

• At Member's Request: You may request account closure at any time through our customer support team. All eligible balances will be returned to you following the verification process.
• Terms Violation: 99group reserves the right to suspend or close any account that violates any term of this agreement without prior notice.
• Suspicious Activity: Accounts displaying suspicious or high-risk activity may be temporarily suspended pending investigation.
• Inactive: Accounts inactive for more than 12 months may be subject to an inactivity fee or closure in accordance with the applicable policy.

If your account is closed at the initiative of 99group due to a breach of terms, any balance or bonus held in the account will be forfeited. 99group is not liable for any losses arising from account closure carried out in accordance with these terms.

99group services are provided on an "as is" and "as available" basis. While we make every effort to keep the platform running smoothly, we make no guarantee that:

• The platform will remain available at all times without interruption or technical errors.
• Any bugs or technical issues will be resolved within a specified timeframe.
• Content or information on the platform is always accurate, complete, or up to date at all times.

To the extent permitted by applicable law, 99group shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to loss of funds, data, or business opportunities.

Players acknowledge that online gambling involves real financial risk and that the decision to play is a personal choice made at their own risk. 99group is not liable for any financial losses incurred through gambling activity on our platform.

99group reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion, including in response to changes in law, service updates, or operational requirements.

Any material amendments will be communicated to members via:

• Notice on the home page or the platform's notification section.
• Email to the address registered to your account.
• Update the "Updated" date at the top of this document.

Continued use of the 99group platform after any amendment takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any disputes arising in connection with these terms shall be resolved through binding arbitration or a court of competent jurisdiction, as applicable.